MTSU requires students to use multi-factor authentication to access university email, course platforms and other campus systems. While these practices aim to protect students’ and professors’ information, some students find it inconvenient.
The security measure requires users to enter a password and verify their identity using a second method, like a mobile app notification or a time-sensitive code. Cyberattacks are increasing nationwide, according to the U.S. Government Accountability Office, and college and university campuses are top targets. As more coursework and MTSU operations move online, digital security measures like MFA are expected to remain a standard requirement for students.
The second verification is typically completed through a smartphone application. Some students feel the requirement creates challenges if they can’t access their phones.
Sometimes students need to check an email quickly, but run into issues and have to sign in multiple times, Sofia Gonzalez, a junior audio production major, said.
“One time, my phone had died, and I really needed to get into D2L, but I could not get into it,” Gonzalez said. “It was a struggle. Most of the time, the app has problems, and it does not let me in the first time, and I have to redo it multiple times just to read an email.”
Some say the frequency of authentication requests causes problems, with students experiencing trouble logging in to multiple platforms throughout the day, including email, learning management systems and campus portals, leading to repeated authentication checks.
“A lot of places on campus do not have adequate cell service,” said Mya Foley, a senior audio production major. “Sometimes [the MFA] does not work.”
Bypass codes or authentication alternatives are available at the campus bookstore, and other third-party sites like Yubico sell passkeys for $29. Official bypass codes are temporary and generally single-use for students because authorized support channels only issue them to help students regain access to their accounts if they cannot complete the standard authentication process.
According to the MTSU IT Help Desk, there are three options. While the Microsoft Authenticator app and a phone number for calls and texts are the most commonly known, FID02 Security keys are also an option.
“The keys are USB devices resembling a thumb drive that can be configured to enable two-factor authentication,” according to the IT Help Desk. “I don’t believe they can be purchased from the Library, but it is our understanding they are sold at the Phillips Bookstore, Best Buy and Amazon.”
For students without smartphones, alternative authentication methods are available. IT services advise students to register backup verification options or contact the university help desk for assistance.
IT officials recommend that students enable features such as “remember this device” on their personal computers to reduce the number of repeated authentication prompts. IT officials also encourage students to set up multiple authentication methods, like adding a backup phone number or a secondary device, to avoid being locked out of their accounts.
When students lose access to their primary device, they must follow account recovery steps, which may include identity verification through the university’s help desk.
While some students describe the process as inconvenient, university officials maintain that multi-factor authentication significantly reduces the likelihood of unauthorized account access.
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